Cancellation Policy

We understand that plans change or other things might come up.
Clients are free to change/cancel their appointments up to 48hrs before their allocated appointment time.
Please contact us to change your appointment.
 
Any changes or cancellations made less than 48hrs from the appointment will result in the booking fee being forfeited.
 
Any changes made less than 6hrs from the appointment is subject to a Penalty Fee of 50% of the booked service(s) fee (any services under $40 will be charged 100% of booked service fee).
 
If you are running late for your appointment please contact us. We will try our best to accommodate your session. Please note that being late may result in a shorter service time or appointment slot released in some cases which will be considered a "no-show".
 
Failing to show up to the allocated appointment will be considered as a "no-show".
 
No-show clients will be charged 50% of the booked service fee. No exception under any circumstances.
 
The booking fee will be deducted from the total amount charged.
No further bookings are allowed until the balance is paid.
 
No-show clients are required to pay 50% of the service fee to secure any future appointments.

Repeat no-show offenders (more than 2 times) will be charged 100% of the booked service fee and may be refused from future bookings. We take no-shows very seriously. We thrive to engage in mutual respect between our clients, workers and other stakeholders.